Welcome to QMQA Limited. This Privacy Policy explains how QMQA Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website or services.
By using our website or submitting information to us, you agree to the terms of this Privacy Policy.
1. About Us
QMQA Limited provides snagging inspections and property defect reporting services for new-build homes within the United Kingdom.
For the purposes of UK data protection law, QMQA Limited is the “data controller” responsible for your personal data.
2. Information We Collect
Information You Provide
- Name
- Email address
- Telephone number
- Property address
- Booking information
- Payment information
- Communications submitted through contact forms, email, or telephone
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics information
3. How We Use Your Information
We use your information to:
- Arrange and manage snagging inspections
- Communicate regarding bookings and appointments
- Produce and deliver inspection reports
- Process payments and invoices
- Respond to enquiries and customer support requests
- Improve our website and services
- Maintain business records and legal compliance
We will only use your personal data where we have a lawful basis to do so under UK GDPR.
4. Lawful Basis for Processing
We process personal information under the following lawful bases:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent, where applicable
5. Sharing Your Information
We do not sell or rent personal data to third parties.
We may share information with:
- Payment providers
- IT and website service providers
- Professional advisers
- Developers or contractors where necessary for snagging-related communications
- Regulatory or legal authorities where required by law
All third parties are expected to handle your information securely and lawfully.
6. Data Storage & Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal data only for as long as reasonably necessary for:
- Providing our services
- Legal, accounting, and tax obligations
- Resolving disputes
- Maintaining business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
8. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may collect technical information about how visitors use the website.
You can manage or disable cookies through your browser settings.
9. Your Rights
Under UK GDPR, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request restriction of processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
12. Contact Us
For questions regarding this Privacy Policy or your personal data, please contact:
QMQA Limited
Website: QMQA Limited
Email: qualitymattersqa@gmail.com
Company Registration Number: 17224344
Registered Office Address: 22 Frome, East Tilbury, Thurrock, RM18 8TD
13. Complaints
If you are unhappy with how we handle your personal data, you may contact the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
